Dispatcher at Ministry of the Solicitor General

Job Details

Salary

$24.77–$28.80 an hour

Job type

Permanent

Full Job Description

Are you passionate about Animal Welfare Services? If so, come provide a wide range of business and operational support services to the compliance and enforcement team as they enforce the Provincial Animal Welfare Services (PAWS) Act, 2019.

NOTE: You will be required to work rotating shifts within a 24-hour, 7 day week operation to provide customer service and report to work on-site at 25 Grosvenor Street up to five days per week.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require disability-related accommodation.

What Can I Expect to Do in This Role?

In this position, you will:

• Review documents and material to determine action required based on knowledge of Provincial Animal Welfare Services (PAWS) Act, related legislation, AWS established procedures, processes, and policies;
• Engage in a range of dispatch-related services;
• Identify and determine through cross-referencing appropriate case number in the computer database, enter and/or register information in computer database, and forward service requests to appropriate regional areas across the province;
• Perform trace and locate activities to verify and update information using designated search techniques according to branch policy and procedures;
• Process incoming and outgoing mail/email by reviewing, prioritizing and logging correspondence and applications for authorization;
• Develop templates and electronic forms/formats to streamline administrative processes; provide administrative support for applications for projects and special initiatives;
• Provide customer service to external and internal clients on ministry policies, procedures and other information;
• Receive incoming telephone calls, take messages and refer calls as necessary to appropriate areas within the region and/or to other areas within the ministry;
• Work as a team member to aid and/or backup to support to counterparts

How Do I Qualify?

Technical Knowledge:

• you can gain knowledge and understanding of animal welfare policies, procedures, and regulations (e.g. Provincial Animal Welfare Services Act) to triage, process, and assign public animal welfare complaints using a records management system;
• you have an understanding of court documentation and processing procedures to prepare warrants, orders, and other legal documents and to provide information and explanations to animal protection partners and stakeholders, police, judiciary/courts, colleagues, and members of the public;
• you are familiar with the Freedom of Information and Protection of Privacy Act (FIPPA) to know what information can and cannot be disclosed;
• you have demonstrated knowledge of administrative processes and procedures (e.g. manual and automated filing, information management, and document retention schedules, tracking correspondence/projects, arranging meetings/travel, assets administration, maintaining supplies, etc…) to provide administrative support to the office

Analytical, Problem-Solving, and Reasoning Skills:

• You can determine priority and urgency of incidents based on knowledge of functions, procedures, and subject matter when performing tasks with conflicting deadlines;
• You can deal with operational issues, make alternate arrangements and conduct follow-up to all contentious issues which may arise;
• You can identify trending analysis and compile, report, and analyze data and statistics in response to requests from management;
• You can assess results of database queries and establish findings

Communication, Interpersonal, and Leadership Skills:

• you have group leadership skills to facilitate group meetings and motivational techniques to maintain good staff morale and team atmosphere;
• you can explain administrative procedures, respond to enquiries regarding administrative practices/procedures;
• you can prepare correspondence on own initiative or from brief verbal or written instructions;
• you can prepare analyses of findings, supporting material, reports and compose correspondence and accurately document recommendations of all data analysis activities;
• you can present findings, recommendations and accurately convey information for senior-level decision-making;
• you can proof-read and edit variety of documents for accuracy of spelling, grammar, and formatting;
• you can respond with tact and diplomacy to a range of stakeholders relating to animal welfare services and with management, branch IT specialists, and support staff

Organizational and Time Management Skills:

• you can provide administrative support and assistance to staff with their own priorities, needs and methods of working;
• you can respond to urgent demands for assistance and arrange meetings for participants who have their own priorities and time commitments;
• you can work in a fast-paced environment and deal with fluctuating workloads and competing priorities seeking attention

Other Essential Skills:

• You are proficient with computer operations and software applications (e.g. spreadsheets, database management, presentation, email, inter/intranet applications, WIN/HR software);
• Keyboarding and fully programmable word processing skills to format and produce a variety of documents, maintain computerized records, databases/systems, and to cross-reference material where staff may use their own electronic filing systems;
• Demonstrated experience using office equipment (e.g. photocopier, facsimile) to maintain equipment operation and perform minor repairs

Additional Information:

Address:

• 1 Permanent – Full Time, 25 Grosvenor St, Toronto, Toronto Region, Criminal Record Check (Fingerprint Based)
• 2 Temporary, duration up to 12 months, 25 Grosvenor St, Toronto, Toronto Region, Criminal Record Check (Fingerprint Based)

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Friday, July 22, 2022

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-SL-184738/22(3)