Front Desk Agent at Holiday Inn Express Hotel & Suites Hotel

Job Details

Salary

$16 an hour

Job type

Full-time

Full Job Description

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests’ departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Provide customer service

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Standing for extended periods
• Work under pressure

Personal Suitability

• Client focus
• Dependability
• Effective interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player