Guest Services Agent – hotel at Quality Inn and Conference Centre

Job Details

Salary

$15–$17 an hour

Job type

Full-time

Full Job Description

• Or equivalent experience

Work Setting

• Urban area
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests’ departures, calculate charges, and receive payments
• Balance cash and complete balance sheets, cash reports, and related forms
• Maintain an inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e., faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Security and Safety

• Bondable
• Criminal record check

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Attention to detail
• Standing for extended periods

Personal Suitability

• Client focus
• Dependability
• Effective interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player