Front Desk Agent at Hospitality Inn Hotel

Job Details

Salary

$17 an hour

Job type

Full-time

Full Job Description

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests’ departures, calculate charges, and receive payments
• Balance cash and complete balance sheets, cash reports, and related forms
• Maintain an inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e., faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Provide customer service

Work Conditions and Physical Capabilities

• Fast-paced environment

Personal Suitability

• Dependability
• Effective interpersonal skills
• Flexibility
• Reliability