Customer Support Specialist at Eurofins USA BioPharma Services

Job Details

Job Type

Full-time

Shift & Schedule

Overtime

Monday to Friday

Benefits

401(k)

401(k) matching

Disability insurance

Health insurance

Paid time off

Vision insurance

Estimated Salary Guide

• Not provided by employer
• $35K – $44.4K a year is the estimated salary for this role in San Diego, CA.

Report inaccurate salary

Full Job Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labeling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical, and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences, and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion and has been among the best-performing stocks in Europe over the past 20 years.

Job Description

Under limited supervision, performs work that is varied and may be somewhat difficult in character. This position will require working and interacting with different employees of the company, as well as external vendors and customers. In addition, a detailed oriented and team player person is essential for this position due to high volume of work. Knowledge of electronic purchasing systems is a plus as this person will execute all purchase order requests for the company.

Responsibilities:

• Create and execute purchase requisitions for office and laboratory consumables, equipment and services utilizing Coupa procurement software
• Monitor purchase order activity to ensure accurate and timely deliveries
• Expedite approximately 50% or more of all orders
• Identify any inconsistencies, incomplete steps, or other issues with purchase requisitions and confer with analysts and/or management to resolve discrepancies
• Prepare Pass-through report for end-of-month customer billing
• Manage front office, answer phones and greet visitors
• All other duties as assigned.

Qualifications

The ideal candidate would possess:

• Experience in office management and receptionist duties
• Solid understanding of chemistry/lab purchasing practices in a cGMP Environment
• Must be PC proficient and must have strong experience with Microsoft Excel and Word
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills required
• Ability to multi-task, work under pressure, meet deadlines and be able to thrive in a fast-paced work environment
• Strong organizational skills, attention to detail, proactive self-starter
• Ability and commitment to maintain confidentiality of company information
• Exposure to accounting is an asset, an aptitude with working with numbers is a plus
• Ability to work with little supervision upon completion of training on assigned tasks

Basic Minimum Qualifications:

• High School diploma/GED required (Associate Degree or higher preferred)
• Proficiency in Microsoft Excel (high level of capability is ideal)
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Additional Information: Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of San Diego, Ca, are encouraged to apply.

• Excellent full-time benefits, including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is an M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.