Field Service Engineer at Hamilton Storage Technologies

Job Details

Job Type

Full-time

Benefits

401(k)

Dental insurance

Disability insurance

Health insurance

Opportunities for advancement

Paid sick time

Paid time off

Tuition reimbursement

Vision insurance

Estimated Salary Guide

• Not provided by employer
• $66.2K – $83.8K a year is the estimated salary for this role in Pearl River, NY.

Report inaccurate salary

Full Job Description

Company Overview: Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems.

Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA, with R&D facilities co-existing in both Franklin, MA, and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs. Responsibilities:

Hamilton Storage is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our customers range from renowned academic institutions and government laboratories to the world’s leading pharmaceutical, biotechnology, and clinical research organizations.

With operations in Franklin, Massachusetts, and Ems, Switzerland, we sell and service our products through a combination of direct and distribution channels to customers around the world.

The Field Service Engineer identifies, analyzes, and repairs field product failures. The typical day consists of:

• Troubleshoot and maintain large scare automated freezers.
• Identifies, analyzes, and repairs product failures. Orders and replaces parts as needed.
• Research and answer customer questions about product features, issues, and upgrades.
• Performs start-up testing and customer training on features and general maintenance of products.
• Has solid knowledge of the organization’s products and services.
• Performs customer user training.
• Contributes to the R&D aspects of projects by presenting the Service perspective.
• Has knowledge of the organization’s products and services.
• Provide on-site field service, repairs, and quality checks.
• Provide remote support via phone, e-mail, and computer.
• Clearly and accurately complete documentation on time.
• Mid-Atlantic travel up to 15% outside NY is expected.
• All other duties as assigned.

Qualifications:

• A high level of self-motivation to assist customers, sales, and service providers.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

Education/Experience:

• Four years of related experience.
• Degree in Engineering or similar discipline or equivalent professional experience-based knowledge.
• Experience in automation and robotics or similar fields.
• Experience working with customers in the life science/clinical/pharmaceutical field preferred.

Additional Information:

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth and advancement
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefit Package (medical, dental, vision insurance, paid sick time, paid vacation time, disability insurance, 401k, tuition reimbursement, and much more)
• Solid Stable Company
• Drug-free workplace.