Front Office Agent at Park Hyatt Toronto

Job Details

Job type

Full-time

Benefits

Dental care

Extended health care

RRSP match

Tuition reimbursement

Full Job Description

Summary

find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers sophisticated, approachable luxury with distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE park Hyatt Toronto?

• Complimentary meal during shift
• Paid medical days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental medical benefits for you and your dependents 30 days after joining
• Tuition reimbursement program

SUMMARY

About the Role – Front Office Agent

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives an opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You’ll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we’d love to hear from you!

Some of the responsibilities include:

• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organizing transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities
• Keeping the front desk neat, orderly, and sanitized at all times

Qualifications

• Service focused personality is essential
• Must have a flexible schedule, be highly motivated and quality driven
• Detail-oriented yet able to excel while multi-tasking
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Post Secondary education in hospitality or tourism program

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.