Guest Services Agent at Marmot Basin

Job Details

Job type

Full-time

Estimated Salary Guide

• Not provided by employer
• $29.2K–$37K a year is the estimated salary for this role in Jasper, AB.

Full Job Description

Summary

This is a full-time, seasonal role, 5/7 days a week. The first 90 working days of employment is a probationary period.

The Guest Services Agents are responsible for the sale of tickets, loyalty cards. They are also responsible for reporting any issues to the Guest Services Coordinator or Supervisor/Assistant Supervisor.

Core Competencies

• Excellent customer service skills
• Strong conflict resolution skills
• Confidence and leadership skills
• Strong organizational skills
• Strong computer skills
• Good cash handling and numeracy skills
• Reliable and trustworthy
• The ability to work autonomously and as part of a team
• Positive and outgoing attitude

Job Duties

• Sell window tickets and apply different types of discounts
• Handle cash, credit card, and debit transactions while using a computerized/point of sale system (RTP/Siriusware)
• Adaptability to learn and use a point of sales system (RTP/Sirusware)
• Work with the sale and redemption of third-party loyalty cards and process these following the proper procedures
• Follow proper cash-out procedure
• Count float at beginning & end of shift and sign it IN and OUT on control sheet
• Make sure everything is in balance and debit machine is closed
• Receive and assist in handling guest complaints and refer to supervisor if needed
• Be knowledgeable about location infrastructure and services
• Be knowledgeable and able to inform guests about tickets, loyalty cards, and third-party tickets and passes.
• Assist Guests in creating reservations at the Jasper Skytram
• Assisting Guests in booking flight reservations to come down the Skytram at the upper station
• Process vouchers on correct accounts (reconcile at the end of the shift)
• Filing and administrative tasks
• Fix problems that could occur with the set-up of different products
• Enter and process destination/group bookings
• Employees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their job
• Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies” and “Employee Handbook”
• Understand and adhere to Jasper Skytram “Harassment Policy” and the company’s “Privacy Policy”.

Other Details

• Pay Type Hourly
• Job Start Date Tuesday, November 1, 2022