Sugarloaf Hotel Valet and Bell Service Captain at Sugarloaf

Job Details

Job Type

Full-time

Seasonal

Estimated Salary Guide

• Not provided by employer
• $26.4K – $33.4K a year is the estimated salary for this role in Carrabassett Valley, ME.

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Full Job Description

Overview:

The Sugarloaf Mountain Hotel is in need of a Bell & Valet Program Captain to manage the day-to-day operations of the bell and valet team members. The Bell & Valet Captain also will help the Resort Front Desk Manager with recruiting, interviewing, scheduling, training, coaching, and counseling team members. This is a full-time, seasonal position that is eligible for an end-of-season bonus and team member discounts. Previous supervisory and hospitality experience is preferred. Individuals looking to exceed guest expectations are encouraged to apply.

Responsibilities:

• Lead by example and able to carry out all duties of the bell team members. This includes, but is not limited to greeting guests at arrival, carrying and transporting luggage to and from rooms, taking the lead with prepaid groups, and answering any questions about Sugarloaf Mountain Resort and the surrounding area.
• Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable, counsel, and discipline in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all Resort departments.
• Work with Resort Front Desk Manager to compose weekly schedules according to staffing needs, occupancy, and group arrivals and departures. Must manage labor costs and understand monthly budgets.
• Operation of valet service, making sure all guest keys and vehicles are secure and well kept. Staff must be proficiently trained in and aware of all valet procedures.
• Ensure cleanliness of parking lots and arrival experience at the hotel, bell desks, bell closets, and lobby.
• Able and willing to work long hours outdoors in changing weather conditions. Must be able to lift up to 50 lbs. unassisted.
• Abide by and uphold Sugarloaf Mountain Resort and Boyne, USA policies and procedures.

Qualifications:

• High School Diploma or degree equivalent required
• Valid Driver’s License and a clean and clear driving record
• Previous guest service experience in a hotel or resort environment is preferred, and management experience is appreciated
• Must enjoy working outdoors!

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River)
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts
• Eligibility for end-of-season service and loyalty bonus