Retail Team Lead at Snow Peak USA

Job Details

Salary

$20.50 an hour

Job Type

Full-time

Shift & Schedule

Weekend availability

Evenings as needed

Holidays

Benefits

Health insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Full Job Description

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication – and they’re serious about play.

The Retail Team Lead is a brand ambassador, generating sales by proactively engaging and connecting with our customers. This position supports day-to-day operations, leads the retail team, and promotes gear, apparel, and community outreach.

This position is a full-time hourly position and reports to the Store Manager. The starting compensation is $20.50/hour and requires availability on evenings, weekends, and holidays at our new store in Brooklyn. The SoHo store is relocating to the Williamsburg neighborhood in Brooklyn in the coming month, so we’d like someone who wants to join us on this next chapter of our journey!

THIS POSITION MIGHT BE RIGHT IF YOU

• Share a passion for the outdoors and the beneficial role it plays in people’s lives
• Express curiosity and creativity by taking initiative and being resourceful
• Understand your effect on business targets
• Make a memorable impact by being approachable, respectful, responsible, and joyful
• Value all people for their skills, experience, and unique perspectives

WHAT YOU WILL DO

Retail Sales

• Create an elevated, upbeat, welcoming experience for customers
• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price, and trends in the outdoor and fashion industry
• Strengthen our brand presence by encouraging customers to engage with social networking sites and email list
• Educate customers on brand history, products, offers, promotions, and events
• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
• Handle customer service complaints, refunds, and questions, assuring customers are satisfied
• Answer phone and email questions, including notifying customers promptly regarding restocked products and special orders

Support Day-to-Day Operations

• Execute visual merchandizing for gear and apparel
• Support community events and social media campaigns
• Execute opening and closing procedures according to company best practices
• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
• Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets
• Execute all operational processes effectively and efficiently, including shipment processing, back stock replenishment, inventory counts, loss prevention
• Ensure that health, safety, and security rules are followed

Lead Retail Team

• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
• Function as Manager on Duty (MOD) when other managers are not present
• Demonstrate desired behaviors for staff, including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Support the recruitment, onboarding, training, and development of the store team
• Suggest and organize team-building activities
• Contribute to a positive working environment by being, approachable, respectful, responsible, and team-oriented

Performs other related duties and projects as assigned

MUST HAVE

• High school diploma or equivalent
• 2+ years working in a retail environment
• Experience leading a team
• Extraordinary customer service
• Excellent problem-solving skills
• Basic mathematics and financial knowledge
• Basic knowledge of operating personal computers, POS systems, and various software packages, including MS office
• Reliable and professional
• Approach solving problems creatively and strategically
• Gracefully adapt to periodic and rapid change
• Strong leadership skills with ability to motivate others
• Friendly and engaging with all types of people
• Enthusiasm for a fast-paced, high-growth working environment
• A creative mind with an ability to take initiative and be resourceful
• A passion for the outdoors and the beneficial role it plays in people’s lives
• The commitment to maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives

NICE TO HAVE

• Experience with Shopify
• Experience with Japanese language and culture
• Experience in the outdoor, retail, or apparel industries

PHYSICAL REQUIREMENTS

• Prolonged periods standing
• Must be able to lift 50 pounds
• Communicate effectively with a diverse audience in person, by phone, and using computer
• Regular interaction with the public

All of our employees enjoy paid time off for making an impact and qualifying sick leave. All of our employees are also eligible for wilderness first aid certification, donation matching, annual company retreat and/or camping trip, mass transit assistance, access to online professional development training, a Snow Peak gear package, a seasonal Snow Peak Apparel allowance, access to outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees also have access to medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, paid vacation and holidays, bike commuting allowance, free mental health appointments, and paid parental leave.

At Snow Peak we value all of our employees by providing competitive and equitable base pay, and by promoting a progressive culture of trust, collaboration, inclusion, and development.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status, or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.