Customer Success Manager at Expereo

Job Details

Job Type

Full-time

Remote

Shift & Schedule

Monday to Friday

Benefits

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Flexible spending accountShow 2 more benefits

Estimated Salary Guide

• Not provided by employer
• $62.1K – $78.7K a year is the estimated salary for this role in Remote.

Report inaccurate salary

Full Job Description

Department

Sales

Location City

Remote (USA)

What does the role look like?

Expereo believes in the power of Internet connectivity. As the world’s largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers’ needs and create a seamless experience across their journey.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.

What will you do?

Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager plays a key role in putting this into action. The Customer Success Manager’s job is to make sure our customers are getting the most out of our services.

The Customer Success Manager’s must be able to juggle many tasks while keeping customer success top-of-mind. Doing so requires wearing many hats in order to flexibly respond to our customers’ needs.

Position tasks and responsibilities:
Regularly check with our customers about how Expereo services are meeting their needs and whether there are areas for possible improvement. Pro-actively review the customer services and offer cost improvements where possible (reduce churn, boost renewal)Ensure that the Expereo’s services are fit-for-purpose, offer enhancement or replacements when needed(upsell)We love our customers; some TLC is also needed (improve customer satisfaction and health score)We are continually innovating our services and platform to improve the customer experience, schedule regular training on Expereo’s Apps, Portal and services. You are our customer’s advocate, and it is your responsibility for ensuring that customer feedback is heard. Manage the ongoing relationship and respond to our customer request for service expansion, changes, and cancellations. Find the best solutions to customer complaints make our customers, the best references for our new clientsOther tasks and duties assigned by management

Who are you?

Qualifications/ Requirements:
Undergraduate Degree or equivalent.Excellent administrative skills; very accurate, well organized, creative, persistent, quality driven.Ability to focus on results and client satisfaction, meeting departmental and company goals.Excellent interpersonal skills, including experience in dealing with all levels of management, and different functional departments.Able to make informed, educated, and timely decisions under pressure. Demonstrated experience in improving and implementing processes. Technical skills in Networking and Telecommunication is a plus. Advanced MS Excel skill is a plus. Demonstrated analytical and organizational skills. Creative, Proactive, and team worker.

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours may vary, Monday thru Friday or as the job duties demand.

Work Environment
This job operates indoor and occasionally will operate outdoors. Travel may be required.

PHYSICAL DEMANDS
Expereo complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Expereo will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, listen, sit, walk, reach, kneel, stoop, crouch, use hands and fingers to handle or feel, operate a computer, and telephone keyboard, and maintain visual acuity. The employee may occasionally be required to lift and/or carry light weight (under 25 pounds). The team member also must be able to travel.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Expereo offers a competitive compensation and benefits package including but not limited to a subsidized medical plan, 401(k) with an employer contribution, voluntary vision, dental, STD, LTD, Life/AD&D, and Supplemental Life/AD&D benefits, a Sec 125 FSA Plan
WHY EXPEREO:
Expereo is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
We provide a fast-paced, multicultural office environment that rewards hard work and team players. Our positive and inclusive company culture ensures that our teams are happy, support each other, and are committed to providing our customers with quality work.