Mountain Watch Lead at Steamboat Ski Resort

Job Details

Salary

$20 an hour

Job Type

Full-time

Seasonal

Shift & Schedule

Overtime

Weekend availability

Holidays

Benefits

401(k)

401(k) matching

Employee assistance program

Paid sick time

Full Job Description

Seasonal

Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts, and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder, and meet friends from around the world. Our culture is supportive, challenging, passionate, and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties, and more-we’d love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits, including a Steamboat ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates. Steamboat also offers access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education.

Steamboat is looking for a Mountain Watch Lead to join there ranks in our SnowSports School. You will assist the team as a leader in teaching, training, and providing excellent guest service. Apply today!!

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

• Communication with Flaik Developers and IT, troubleshooting system issues and concerns.
• Organize set up/teardown pre and post lessons.
• Leads Training Mountain Watch staff in Flaik and RTP systems.
• Prep & Issue Steamboat Mountain Watch tags for distribution.
• Providing SnowSports Supervisors with daily updates.
• Manage issuing, collecting charging of Flaik tags
• Scan students into classes.
• Monitor Steamboat Mountain Watch system and respond to phone calls.
• Assist teaching skiing/riding & SnowSports operations.
• Organize and clean areas associated with Mountain Watch.
• Support guest with excellent customer service
• Compliance with all company policies and procedures as well as any regulatory requirements.
• Attendance at required orientation and training sessions.

Minimum skills, experience, education and ability for this job:

• Previous guest service employment experience required
• Must enjoy working with children and adults
• Computer proficiency required
• Must be able to multitask, follow directions, stay organized, and be aware of the needs of others
• Ability to interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

Physical Requirements:

• Must be a minimum 18 years of age
• Must be able to communicate clearly in English; Spanish language a plus
• Must be able to operate computer keyboard for extended periods of time
• Must be able to stand for long periods of time in harsh weather conditions
• Ability to lift 20 lbs on a regular basis (boxes, assist children)
• Must be able to walk on snow in variable winter conditions
• Ski/snowboard ability, preferred

Other Information:

• This is a hourly non-exempt position and is subject to overtime pay.
• Position requires working weekends and holidays as needed.
• Employment for this job is contingent upon the successful completion of a background check.
• All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $20.00 per hour

Steamboat Ski & Resort Corporation is an Equal Opportunity Employer