Guest Relations Cashier at Steamboat Ski Resort

Job Details

Salary

$19.50 an hour

Job Type

Full-time

Seasonal

Shift & Schedule

Overtime

Weekend availability

Holidays

Benefits

401(k)

401(k) matching

Employee assistance program

Paid sick time

Full Job Description

Seasonal

Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts, and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder, and meet friends from around the world. Our culture is supportive, challenging, passionate, and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties, and more-we’d love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits, including a Steamboat ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates.

Steamboat also offers access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education.

The Ticket Office at Steamboat Ski & Resort is hiring for it’s winter operations. If you have at least one year of customer service experience and can maintain a positive attitude in a fast-paced environment, please apply!

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
Guest Relations employees are required to sell and promote a variety of products and services, including but not limited to: lift tickets, season passes, SnowSports School, and Kids’ Vacation Center to guest prior to arrival and once in-resortGuest Relations employees are required to work in various locations:

Main Pass/Ticket/SnowSports School Office, Ticket Windows, Gondola Bay Guest Resolution Center, Christie Peak Express Guest Resolution Center, Remote Ticketing Sales, and Happy CampAccountable for all receipts/coupons/vouchers collected and daily reconciliation of sales stationCreation of advanced orders, fulfillment of advance orders and accurately process sale transactions, returns and refundsMaintain a professional demeanor and provide continued exemplary service in a fast-paced, high volume work environment Compliance with all company policies and procedures as well as any regulatory requirements May work outside with remote salesPerform other duties as assigned
Minimum skills, experience, and education required for this job:

High school graduate or GED required, college degree preferred, Minimum of 1 year customer service experience required. Prior cash handling experience preferred.Must have greater than average computer proficiency; strong computer and keyboards skillsMust be neat, accurate, well organizedMulti-task in a fast-paced environmentMust enjoy working with the public and have excellent customer service skillsMaintain a positive/friendly attitude often under stressful conditions with both co-workers and guestsFlexible, take initiative and work successfully in a team environmentAdhere to all safety policiesInteract and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards
Physical Requirements:
Must be minimum 18 years of ageStand for long periods of timeOperate computer for extended periods of timeCommunicate clearly in English both in person and on the phone

Miscellaneous information:
Less shifts during non-peak times/more during peak timesPosition requires working weekends and holidays as needed; extended time off for non-emergency situations is not allowed due to the seasonality of the positionDaily shift can vary, and must be available for work during office hours which are 7:00am – 8:30pmThis is an hourly non-exempt position and is subject to overtime payEmployment for this job is contingent upon the successful completion of a background check

• All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $19.50 per hour

Steamboat Ski & Resort Corporation is an Equal Opportunity Employer